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Question 1

What should I bring?

Answer

CRUISE: sun protection warm clothing camera CRUISE & KAYAK: as above plus towel swimmers change of clothes footwear (will get wet) dry bags supplied ~ Please don’t bring valuables!~

Question 2

Do we offer pick up?

Answer

We can offer pickup and drop off for groups of 8 to 12 people from Byron Bay or Ballina at an additional charge.

Question 3

Where do we pick up from?

Answer

Byron Visitor Centre on Jonson St (beside the main bus stop) or accommodation in Byron or Ballina - 1 pickup point per group.

Question 4

Pick up times

Answer

See individual cruises for pick up times

Question 5

Tour departure time

Answer

Please arrive 15 minutes prior to departure. See individual cruises for departure times.

Question 6

Where are we located?

Answer

We have a berth at the Brunswick Heads boat harbour on Tweed Street (Old Pacific Highway) which is managed by the Brunswick Byron Fishermen’s Co-op

Question 7

How do we find you?

Answer

Driving from Sydney Brunswick Heads is approximately 10 minutes drive north of Byron Bay on the Pacific Highway. Take the Brunswick Heads exit and follow the signs to Brunswick Heads (on the old Pacific Highway) follow this through town until you see the boat harbour on your right. From Brisbane and the Gold Coast – head south on the Pacific Highway, take the Ocean Shores, Brunswick Heads turn off and follow the signs to Brunswick Heads. The boat harbour is on your left just past the roundabout. You’ll find us opposite the fish & chip shop at the harbour (see map)

Question 8

Are your cruises for everyone?

Answer

Yes from 2yo+

Question 9

Is the Eco Kayak,Cruise & SUP and the Guided Kayak or SUP Tours suitable for everyone?

Answer

Yes from 4 y/o +

Question 10

How fit do I need to be to do the Kayak, Cruise & SUP or Guided Kayak or SUP Tours?

Answer

Rated easy - 2 person per kayak so you can share the paddling and take a rest

Question 11

If I am an experienced kayaker will I enjoy Kayak, Cruise & SUP and the Guided Kayak or SUP Tour?

Answer

Yes, because of the expert commentary and the beautiful scenery, more adventurous group tours are available on request

Question 12

Are the cruises and guided kayak tours safe?

Answer

Yes, the boat is purpose built and very stable. Double kayaks are also stable. We stay within the river (do not go across the river bar) and life jackets are supplied. Children under 12 must wear life jackets on the boat and all participants must wear them when kayaking.

Question 13

Who runs the tours?

Answer

A licenced coxswain (skipper) drives the boat, a professional kayak guide does the kayaking instruction and guided tours. Our team is professional, knowledgeable and holds appropriate qualifications which are updated regularly.

Question 14

What if I have never kayaked?

Answer

No prior experience is necessary

Question 15

Will I be given instructions on how to kayak?

Answer

Yes, our qualified kayak guide will give instructions on how to paddle and manage the kayak before commencing the guided tours

Question 16

What refreshments are provided?

Answer

Coffee, tea, hot chocolate, cold drinks, cakes & biscuits on the Morning Eco Rainforest River Cruise. Light lunch or salad or chicken roll, fresh fruit, snack biscuits and cold drinks on the Kayak, Cruise & SUP. 1 complimentary drink from the licensed bar & Tapas platters on the Sunset Cruise. Water is available on all cruises & kayak tours.

Question 17

What if I have special dietary needs?

Answer

Please advise us when booking and we will do our best to provide a suitable snack or you are welcome to bring your own.

Question 18

Is it suitable for seniors? What about accessibility or wheelchairs?

Answer

The Eco Rainforest RIver Cruises are ideal for seniors. It is accessible for people with walkers - only 4 steps down from the wharf to the boat access and 2 steps onto the boat deck. People with walkers can be assisted by crew. We also have a carpeted loading ramp for easier access.

Unfortunately we don't have access for wheelchairs.

Eco Cruise & Kayak is rated easy and suitable for those who wish to try it (you can paddle for as little or as long as you feel comfortable, just let your guide know) – if you are unsure please consult your doctor if you have any medical conditions

Question 19

How many people can go on your cruises and tours?

Answer

Maximum 49 passengers on the Eco Rainforest Cruises, a maximum of 12 on the Kayak, Cruise & SUP and a maximum of 16 on guided kayak tours (we have double kayaks which hold 2 adults and triyaks which hold 2 adults and 1 child

Question 20

What if I have a group of more than 12 people for the Kayak, Cruise & SUP?

Answer

Please contact us and we will arrange a special tour for you where we can split the group to fit with our maximum numbers

Question 21

Do you offer kayak hire?

Answer

No, for safety reasons we only offer guided kayak tours

Question 22

Can I bring alcohol on your cruises?

Answer

No, we have a licensed bar on board and drinks may be purchased from the bar. We practice responsible service of alcohol. We reserve the right to return you to the wharf if you display any offensive behaviour.

0410 016 926

Frequently Asked Questions